Can I get my order delivered next day?
We know what it’s like when you find that perfect item and need it straight away. We do offer a guaranteed next day postage option for orders placed Monday to 12pm on Thursday and packages will be sent using Royal Mail Guaranteed Next Day by 1pm service and will require a signature upon delivery. Also our express postage service uses Royal Mail 24 who also aim to deliver the next day (and most often do!), however this service in not guaranteed.
My child or I am in-between sizes, would you recommend buying bigger or smaller?
One of the many beauties about Slipfree® shoes are that each size spans 2 shoe sizes as they are made from a stretchy fabric. If after checking out our size guide and comparing the sole length measurements you are still unsure, please get in touch so we can help you find the right size via our online chat or email us on firstname.lastname@example.org
I wish I had ordered a different size/style. Can I exchange?
No problem, we want to ensure you have the perfect pair of Slipfree® protecting your feet. You can exchange your unworn Slipfree®s for a different size or design within 30 days. Please get intouch with us at email@example.com and we can send through instructions on how to make the switch.
I love Slipfree® and would love to stock them in my store, is this possible?
We love Slipfree® too and would be delighted to discuss retail opportunities with you further. Please fill in our contact us form or email us at firstname.lastname@example.org and we will get right back to you.
I have noticed in the photos on your website you do matching swimwear but I can’t see this to buy?
Great spot! Our matching Slipfree® boys and girls swimwear range will be available to order very soon. If you would like us to get in touch for us to let you know as soon as this is available, please drop us an email at email@example.com .
I have seen a design in the children’s section I would love to buy in adult’s size. Would this be possible?
We don't currently offer every design in adult’s sizes but offer a range of designs we feel adults would love to wear, whether wearing alone or with matching children’s shoes for that Mini Me or Family set. However please do message us via our contact us form or email at firstname.lastname@example.org if you would like to discuss further.
How do I wash the shoes?
We recommend hand washing thoroughly in warm water with mild soap after each use and air drying inside out ready for their next adventure!
I bought some slipfree® shoes in a store. How can I return them?
We’re sad to hear you would like to return your Slipfree® shoes (we hope it’s just to change the size or style). You will need to contact the store you bought them from to ask about their return policy as we are unable to accept returns for shoes not ordered via our website.
I missed the 30 day return deadline and want to return the shoes. What can I do?
We know what it’s like, life is hectic and sometimes things & jobs get missed. Don’t panic as all is not lost. We are able to review, case by case, extended returns at our discretion so please fill in our contact us form or email us at: email@example.com
Aaah the style I really want is out of stock in the size I need. When will you get more in?
You clearly have great taste as many other people liked this style too! Please fill in our contact us form or email us at firstname.lastname@example.org and we will do our best to let you know when your favourite style will be back in stock.
How long does it take for my return to be processed?
We totally understand you want your money back in your account as soon as possible and our team work hard to process refunds as soon as we receive them back to us.
Upon receiving your returned Slipfree®s, a refund of the purchase price will be issued to you within 3 business days. This refund will be issued to the payment method that was used to make the original purchase. Unfortunately, we cannot refund different accounts or cards.
The shoes I received are faulty. What can I do?
We are so sorry you have received a faulty pair, we meticulously check the shoes before dispatching them to ensure you receive a perfect pair, but it sounds like we may have missed one and for that we profusely apologise. Please contact us via the contact us form or email us at email@example.com so we can ensure we resolve this for you.
Can I buy a gift card?
You certainly can!
We offer Gift cards in £10 denominations.
On ordering your gift voucher, you will receive an email with your gift voucher details and how to redeem. If the gift is for someone else, you can forward this email or print and pop it into a card..
Can you ship these abroad?
Unfortunately we can only ship to addresses in the UK & IRL, however if you live elsewhere, please email us as firstname.lastname@example.org and we will do our best to help.
I am having problems with the website. Please can you help?
Computers are great until they stop working! If you are having problems with our website, please email us at email@example.com and we will get on to it right away!
if we have not quite managed to answer your question here, we would love to hear from you. Please fill out our contact us form or email us at firstname.lastname@example.org